Delivery and Returns
We offer three different types of delivery to the UK so you can choose how quickly you want to receive your purchases:
Standard delivery: FREE for all orders over £30.00. (£3.95 for orders under £30.00) delivery within 2 to 5 working days after order.
Express delivery: delivery guaranteed within 2 working days of order, for orders placed before midday Monday to Friday (£7.95)
Next-day delivery: delivery guaranteed for next working day, for orders placed before midday Monday to Friday (£9.95)
We aim to dispatch all orders either the same-day or the day after you place your order.
We do not post on weekends or public holidays. We use Royal Mail or courier services to deliver your purchases. Express and next-day delivery purchases will need to be signed for upon receipt. Once your order has left our warehouse your will receive an email confirming that it is on route to you with a tracking number if applicable.
We offer a standard delivery service to most European countries outside the UK. All packages are sent via Royal Mail post or courier services. The cost of shipping is dependent on the weight of your order, which is automatically calculated at checkout:
Parcels under 2 kg the delivery cost is £10.95
Parcels between 2 - 5 kg (i.e. two pairs of snow boots); delivery costs range from £14.95 to £18.95 dependent on country
Bulky or heavy parcels (i.e. child carriers and bikes and parcels weighing over 5 kg); delivery costs range from £28.95 to £32.95 dependent on country.
We are happy to offer shipping to most countries around the world. Our rates vary depending upon the location you select in the checkout process and the weight and number of your items. If you would like a quote for delivery to a country not listed on website please email us using the contact form with the exact details (size and colour) of the items you wish to purchase and the delivery country and we will email you back with a quote for shipping.
When shipping outside the UK we will keep the weight of your parcel to a minimum to keep shipping costs down for both you and us. This may mean that we remove the footwear from boxes and ship boots and shoes in bubblewrap bags. If you do not want us to do this please email us after placing your order and request that no packaging is removed.
We do our best to make sure that your items arrive in the best possible condition, using mailing bags, bubble wrap and cardboard boxes. We also try to balance this against the need for excessive packaging (especially plastics) and we're very mindful of our impact on the environment.
Customs and Import Charges
Any applicable customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Customs policies and import duties vary widely from country to country and we cannot inform you what the cost will be. If in doubt please contact your local customs office for current charges before you order.
We want you to be comfortable choosing products from us and we recognise that sometimes it's not always possible to get the right item or fit first time. This is why we offer an unconditional 30-day return policy (for purchases made in November this period is extended to 60 days). If for any reason you're not happy with your purchase, or you simply need a larger/smaller size, you can return it to us and we'll send you a replacement (or refund you for the cost of the item(s)) as quickly as possible. All we ask is that you return the product in a saleable unused condition, with tags and original packaging intact.
Unfortunately we are not able to reimburse return delivery costs. However, there is no further Postage and Packaging charge to pay for exchanging items to UK addresses (additional charges may apply for exchanging overseas items, please contact us to confirm charges).
We don't send out return mail bags with every order as we're trying to save plastics where we can. If you do need a bag to return your item however email us and we'll send you one.
If you do need to return an item, simply tear off and fill out the return-slip on the back of your receipt, or give us a call if you've lost your slip. Let us know whether you would like a replacement or refund and we'll get things sorted as fast as we can.
Returns should be sent to:
Little Adventure Shop, Unit 6, Church Farm, Reading Road, Woodcote, RG8 0QX